Complaints Policy And Suggestions

Grange Medical Group

Complaints Policy And Suggestions

We are keen to provide a high standard of service to all our patients, but there may be times when you feel this has not happened. If you have any queries about non-medical or administrative matters please ask to speak to the Practice Manager in the first instance.

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, preferably, in writing. Every effort will be made to answer your concerns as soon as possible.

If you would like a copy of our Complaints Policy please ask at reception or click here to download a copy.

Practice Manager
Grange Medical Group
1 Beaufort Road
Edinburgh
EH9 1AG
Telephone: 0131 447 1646

If you have any suggestions on how we can improve our services to patients, we are happy to accept and consider your thoughts in writing.

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Healthcare at night & weekends  - Between the hours of 6pm - 8am and at weekends, please call NHS 24 on 111.

Hospital Emergency Departments - Available at the Royal Infirmary or Edinburgh, St John's Hospital, Livingston and the Royal Hospital for Sick Children, Edinburgh. These services are for urgent and emergency situations only. 

Minor Injuries Clinic  - This is available at the Western General Hospital, Crewe Road South, Edinburgh, for minor cuts/burns, wound infections, sprains and small bone breaks from shoulder to fingers and knees to toes. 

Other assistance available 

For advice on emergency dental treatment visit www.nhsinform.scot/care-support-and-rights/nhs-services.

Local pharmacies will provide you with help and advice on common health problems, minor ailments and questions about medicines. 

Opticians have appointments available for dry, red, sore, watery, sticky or itchy eyes, cycsts and conjunctivitis and the necessary equipment for detailed eye examinations. 

Sexual Health Services - The Chalmers Centre provides care and advice including emergency contraception.  For appointments and advice call 0131 536 1070 or visit  www.lothiansexualhealth.scot.nhs.uk 

Urgent Mental Health Support- useful phone numbers: 

Mental Health Assessment Service (MHAS) - 0131 537 6000

Breathing Space helpline - 0800 838 587

Samaritans - 0845 790 9090

Edinburgh Crisis Centre - 0808 801 0414