GPs are OPEN
How are GP Practices working?
*GP practices are open*
Since the pandemic, health services must operate differently to protect everyone. It’s important to maintain safe infection control and minimise unnecessary physical contact where possible. This means there are now more ways for you to access care.
What has changed?
All appointments are being triaged. This helps keep you safe and makes sure that those who need to be seen in person are prioritised. We will see everyone in person who needs to be seen.
What is triage?
This is an assessment to decide, with your agreement, whether it is best for you to be:
- Seen in person, or
- Given advice over the phone or via video consultation, or
• Helped by another healthcare provider such as a community pharmacist, physiotherapist, dentist or optician.
Why do receptionists ask questions?
GP reception staff are a vital part of the health care team and are there to triage enquires.
You don’t have to tell them anything that makes you uncomfortable, however they can help you get the most appropriate appointment as quickly as possible. All the information they handle is treated confidentially.
I wanted to see my GP, so why am I seeing someone else?
Many GP practice teams include, or are supported by, nurses, advanced nurse practitioners (who can diagnose and treat health conditions), occupational therapists, pharmacists, physiotherapists and link workers.
By using the skills of each healthcare professional we can ensure you are assessed as quickly as possible by the right person.
What about emergencies?
Always dial 999 in a life-threatening emergency.
If you need help with minor injuries or urgent care when your GP practice is closed dial NHS 24 on 111.
Where else can I get help?
Visit www.nhsinform.scot for advice on common symptoms and a list of local services or speak to your pharmacist first for advice on minor illnesses.
- for minor injuries
- for urgent mental health advice and guidance
- if you’re too ill to wait for your GP or dentist to open.
Please be patient
Our health services are under enormous pressure, but we are open and here if needed. Please work together with us to make sure you get the right care, in the right place, at the right time by the appropriate health professional for your needs.
PUBLIC HOLIDAY PRACTICE CLOSURES
Please note the practice will be closed on:
FRIDAY 7TH APRIL
MONDAY 10TH APRIL
MONDAY 1ST MAY
MONDAY 8TH MAY
MONDAY 18TH SEPTEMBER
MONDAY 25TH DECEMBER
TUESDAY 26TH DECEMBER
MONDAY 1ST JANUARY
TUESDAY 2ND JANUARY
If you require non-urgent care call '111'. In the case of a life threatening emergency call '999'.
PLEASE PLAN AHEAD AND ENSURE YOU HAVE ENOUGH MEDICATION WELL IN ADVANCE OF THIS PERIOD
CLICK HERE FOR LOCAL PHARMACY OPENING DATES/TIMES OVER FESTIVE PERIOD
Unfortunately we are unable to do a number of private blood tests for services which do not have an agreed shared care protocol. This is in the interests of patient safety. Please do not be offended if your tests are refused.
Register for Online Prescription Ordering
Our new online ordering is available to patients over 16 years. You can:
- Order active repeat prescriptions,
- Order other medication/expired repeats (acutes), and
- View status of request and messages from practice
Complete a form to register for this service and bring it into the practice along with photo ID. You will be contacted when we have updated your details with the link and details you need to place your prescription order.
Please allow 3 working days between ordering and collection.
From 24 March 2020, the practice will be closed everyday between 1 - 2pm. The practice opens at 8am and closes at 6pm.
We also offer evening appointments once a week (usually Tuesday) for patients who need to discuss results with a GP outwith normal working hours.
If you urgently need to speak to a GP between 1 - 2pm Mon - Fri, please call - 07541 323 703.
ROYAL HOSPITAL FOR CHILDREN AND YOUNG PEOPLE
Children’s Emergency Department at RHCYP
The Emergency Department is located in BioQuarter 2. Please do not attempt access from the main hospital entrance. This information and a map is also available on the RHCYP website: Departments & Services | Royal Hospital for Children and Young People (nhslothian.scot)
NHS DIGITAL DATA SHARING OPT OUT
We would like to reassure our patients that the proposed extraction of GP data by NHS Digital DOES NOT include any patients registered with this practice or in NHS Scotland. NHS Digital provide services in England so are not able to access any data held in Scotland. You are not required to opt out as your data is already safe.
We take patients confidentially extremely seriously and safeguards are in place to protect this, including when data is used for research.
Further information on how NHS Scotland handles your personal information is on the NHS Inform website: