Practice/Patient Commitment

Our Commitment to Patients

  • To promote good health and encourage disease prevention.
  • To be treated as an individual with courtesy and respect.
  • To have the right of support from a relative, friend, patient advocate or any other individual.
  • To be given adequate time at your appointment.
  • To give, whenever possible, 24 hours notice of any surgery or clinic cancellation.
  • To see you as close to your appointment time as possible.
  • To advise you when surgeries are running more than 30 mintues late, or if a Doctor has had to attend to an emergency outwith the Practice.
  • To be asked whether you wish to participate in training or research. Your decision to refuse will be respected.
  • To be guaranteed confidentiality of information relating to your care.
  • To be invited to comment on our services and help us make improvements to existing and future services.

Your Commitment to The Practice

  • To notify us if you change your name, address and/or telephone number.
  • To be courteous to all members of staff.
  • To attend your appointment on time.
  • To be patient if surgeries are running late, you will be seen or offered an alternative appointment if you prefer.
  • To give adequate notice if you no longer need your appointment, so that it may be offered to another patient.
  • Home visits should be medically justified and not requested because it is socially convenient to do so.
  • Be flexible in accepting an appointment with another Doctor or Nurse when the Doctor or Nurse of your choice is not available.
  • Try not to save up all your problems for one appointment. If you require more time please ask for a longer appointment at reception.
  • Make one appointment per person. A Doctor or Nurse cannot see a whole family in one consultation.
  • Never share your prescriptions with anyone else, even if they seem to have the same problem as you - it could be very dangerous.