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GPs are OPEN

How are GP Practices working?

 

*GP practices are open*

Since the pandemic, health services must operate differently to protect everyone. It’s important to maintain safe infection control and minimise unnecessary physical contact where possible. This means there are now more ways for you to access care.

 

What has changed?

All appointments are being triaged. This helps keep you safe and makes sure that those who need to be seen in person are prioritised. We will see everyone in person who needs to be seen.

 

What is triage?

This is an assessment to decide, with your agreement, whether it is best for you to be:

  • Seen in person, or
  • Given advice over the phone or via video consultation, or
    • Helped by another healthcare provider such as a community pharmacist, physiotherapist, dentist or optician.

 

Why do receptionists ask questions?

GP reception staff are a vital part of the health care team and are there to triage enquires. 

You don’t have to tell them anything that makes you uncomfortable, however they can help you get the most appropriate appointment as quickly as possible. All the information they handle is treated confidentially.

 

I wanted to see my GP, so why am I seeing someone else?

Many GP practice teams include, or are supported by, nurses, advanced nurse practitioners (who can diagnose and treat health conditions), occupational therapists, pharmacists, physiotherapists and link workers.

By using the skills of each healthcare professional we can ensure you are assessed as quickly as possible by the right person.

 

What about emergencies?

Always dial 999 in a life-threatening emergency.

If you need help with minor injuries or urgent care when your GP practice is closed dial NHS 24 on 111.

 

Where else can I get help?

Visit www.nhsinform.scot for advice on common symptoms and a list of local services or speak to your pharmacist first for advice on minor illnesses.

Call 111:

  • for minor injuries
  • for urgent mental health advice and guidance
  • if you’re too ill to wait for your GP or dentist to open.

 

Please be patient

Our health services are under enormous pressure, but we are open and here if needed. Please work together with us to make sure you get the right care, in the right place, at the right time by the appropriate health professional for your needs.

PUBLIC HOLIDAY PRACTICE CLOSURES

Please note the practice will be closed on:

 

 **MONDAY 27 DECEMBER 2021**

**TUESDAY 28 DECEMBER 2021**

**MONDAY 3 JANUARY 2022**

**TUESDAY 4 JANUARY 2022**

 

If you require non-urgent care call '111'.  In the case of a life threatening emergency call '999'.

PLEASE PLAN AHEAD AND ENSURE YOU HAVE ENOUGH MEDICATION WELL IN ADVANCE OF THIS PERIOD

Flu Vaccination Programme

The winter vaccination programme has started. If you are eligible for a free flu vaccine, you will get a letter from NHS Scotland. This will either give you an appointment date and time at one of the flu vaccination clinics in Lothian, or instruct you to make an appointment using an online portal. You can find out if you’re in a priority group eligible for a flu vaccine on NHS inform

 

PLEASE DO NOT CONTACT THE PRACTICE AS WE ARE UNABLE TO ADVISE ON HOW TO GET FLU OF COVID VACCINATIONS

 

If you are eligible for a COVID booster, you may get this at the same time as your flu jab, but this is not guaranteed, and you may have to attend two separate appointments.

If you have received a letter with an appointment that you are unable to attend, you can rearrange your appointment online at https://www.nhsinform.scot/flu-vaccine/invitations-and-appointments/rearrange-your-flu-vaccine-appointment.  Alternatively you can call the Lothian helpline on 0300 790 6296 for assistance with re-booking.

If you are housebound, your jabs will be given to you by the housebound team, and they will be in touch to arrange this. Unfortunately the practice is unable to arrange this for you.

 

 

Our Staff

Opening Times

Please select a site

Register for Online Prescription Ordering

Our new online ordering is available to patients over 16 years.  You can:

  • Order active repeat prescriptions,
  • Order other medication/expired repeats (acutes), and
  • View status of request and messages from practice

Complete a form to register for this service and bring it into the practice along with photo ID.  You will be contacted when we have updated your details with the link and details you need to place your prescription order.

 

Please allow 48 hours between ordering and collection.

COVID-19 vaccination status scheme launches

Vaccination Status Scheme.docx

OPENING HOURS - CORONAVIRUS

From 24 March 2020, the practice will be closed everyday between 1 - 2pm.

The practice opens at 8am and closes at 6pm. All GP consultations will be by telephone initially. Please do not come to the practice unless advised to do so.

We also offer evening appointments once a week (usually Tuesday) for patients who need to discuss results with a GP outwith normal working hours.

 

Prescriptions can be left in the RED box outside.  **Please nominate a pharmacy to collect it from on top right of your request.

Thank you for your patience during these difficult times.

ROYAL HOSPITAL FOR CHILDREN AND YOUNG PEOPLE

Children’s Emergency Department at RHCYP

The Emergency Department is located in BioQuarter 2.  Please do not attempt access from the main hospital entrance.  This information and a map is also available on the RHCYP website:  Departments & Services | Royal Hospital for Children and Young People (nhslothian.scot)

RHCYP Children's Emergency entrance.pdf

CORONAVIRUS (COVID-19)

PLEASE DO NOT COME INTO THE PRACTICE UNLESS ADVISED BY A GP

CHECK OUT THE LATEST GUIDANCE ON THE LINKS PROVIDED

IF YOU HAVE A SERIOUS HEALTH CONCERN PLEASE CALL TO DISCUSS THIS WITH A GP/ADVANCED NURSE PRACTITIONER

Thank you

Dr Martin MacFarlane

We would like to inform patients that sadly former GP partner at Grange, Dr Martin MacFarlane passed away on 24 October. We remember him fondly.