Due to the current pandemic ALL appointments are by telephone in the first instance.

If the clinician thinks it would be helpful you may be invited to a video consultation on 'Near Me'.  This is a secure NHS approved video platform.  You will need to have a smartphone or laptop with camera.  Only if invited to do so by your clinician you should:

• Type the following URL into your browser  https://nhsattend.vc/70412
• Complete your details on next screen (name, date of birth, phone number) and 'tick' accept to terms and conditions.  Select 'continue'
• On next screen select 'start video call'
• You will be placed in a 'virtual' waiting room and the GP will pick up your call as soon as they are available

Video Consultations are ONLY available by arrangement with GP, any other attempts will not be successful.

We are a training practice and you may be offered an appointment with a GP Registrar. These doctors are fully qualified will have had experience in several hospital specialties. They are completing their specialist training as a GP.

We also teach medical students and sometimes you may be asked to see the doctor or nurse with a student present. You will always be asked beforehand if this is acceptable and you may ask for the student to withdraw if you prefer to have your consultation in private.

If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10am.

Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.

If you are unable to attend your appointment please cancel more than 40 minutes before your appointment time.

Patients who regularly fail to attend for their booked appointments, or cancel at very short notice, may be asked to leave our Practice list.

We have a texting service which allows you to receive  reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Similarly if a patient would prefer the presence of a chaperone, they should also inform the doctor.

The Practice offers extended hours surgeries on Mondays or Tuesdays 5.30-7.30pm  (alternate weeks).